If you’re a Kaiser Permanente member, you may have recently received a letter saying your home medical equipment provider is changing. If you were an Apria shareholder, you may have noticed your stock simply disappeared. And if you’ve read the reviews online, the picture looks pretty grim.
It’s easy to connect these dots and assume Apria Healthcare is collapsing. But the reality is more specific — and less dramatic — than that. Here’s what’s actually going on.
Apria Is Not Going Out of Business — But It Is No Longer Independent
Let’s answer the main question directly: Apria Healthcare has not filed for bankruptcy, announced a shutdown, or stopped operations. It still operates nationally as a home medical equipment and respiratory therapy provider.
What did happen is that Apria lost its status as a standalone public company. In March 2022, healthcare solutions company Owens & Minor acquired Apria in a deal worth approximately $1.6 billion. Apria no longer trades on the stock market, but it still exists and still serves patients.
The confusion makes sense. An acquisition, a high-profile contract loss, and a flood of negative reviews can look like a company in freefall. But none of those things are the same as a closure.
What the Owens & Minor Acquisition Actually Changed
Owens & Minor agreed to buy Apria at $37.50 per share, with total equity value of roughly $1.45 billion. The deal closed on March 29, 2022, combining Apria with Owens & Minor’s existing home-health business, Byram Healthcare.
Think of it like a regional hospital being bought by a large health system. The building stays open. Patients still show up. Staff may remain in place. But the ownership and back-end systems are now different.
Here’s what changed for each group:
For Patients
Day-to-day services remain largely the same. Apria’s branding is still in use, locations are still open, and the company’s website lists active contact lines for oxygen, CPAP, ventilators, enteral nutrition, and other services. There’s even a patient app called myApria for ordering supplies and tracking shipments.
For Employees
Being absorbed into a larger organization usually brings system changes, new processes, and cultural shifts. That’s the nature of integration. There are no public reports of mass location closures following the acquisition, but internal changes are typical in deals like this.
For Former Investors
If you owned Apria stock under the ticker APR, that stock no longer trades. Shareholders received cash at $37.50 per share as part of the buyout. Apria is now part of Owens & Minor, so any continued investment exposure sits with Owens & Minor’s stock, not a standalone Apria.
Why Kaiser Permanente Is Switching from Apria to AdaptHealth
This is the most current reason people are searching “Apria going out of business” — and it deserves a clear explanation.
Kaiser Permanente announced it will transition from Apria Healthcare to AdaptHealth for home medical equipment and supplies. The change begins December 1, 2025, and rolls out across regions through April 1, 2026.
If you’re a Kaiser member who depends on a CPAP machine, oxygen equipment, or a ventilator, receiving that notice is alarming. Equipment continuity isn’t a minor inconvenience — it’s a health issue. That reaction is completely understandable.
But here’s the important distinction: Kaiser is changing its vendor. Apria is not shutting down. This is a contract decision made by Kaiser Permanente, not a sign that Apria is collapsing as a company.
Large home medical equipment providers win and lose payor contracts regularly. It’s a standard part of how this industry works. Losing a major contract like Kaiser affects Apria’s revenue and patient volume, but it does not mean the entire company is closing.
What Kaiser Patients Should Do Now
- Contact Kaiser Permanente directly to get enrolled with AdaptHealth before your transition date.
- Make sure your prescriptions and prior authorizations are transferred to AdaptHealth ahead of December 1, 2025.
- Confirm that your specific equipment — especially life-sustaining devices — will be covered and delivered without a gap in care.
- Don’t wait until the last minute. Transitions involving respiratory or ventilator equipment need lead time.
Apria’s Fraud Settlement and What the Corporate Integrity Agreement Means
Another reason some people question Apria’s legitimacy is its legal history. In a settlement announced around 2017–2018, Apria agreed to pay $40.5 million to resolve allegations of fraudulent billing practices related to non-invasive ventilators under Medicare, Medicaid, and Tricare.
This is a serious matter. But it’s important to understand what actually resulted from it.
Apria was not shut down. Instead, as part of the resolution, the company entered into a Corporate Integrity Agreement with the HHS Office of Inspector General. That agreement imposed tighter compliance requirements and ongoing monitoring obligations.
In practical terms, this means Apria operates under more scrutiny than a company with a clean record — not that it’s operating illegally or on borrowed time. Settlements with the Department of Justice are not uncommon in large healthcare billing cases, and the outcome here was continued operations under stricter oversight, not closure.
If you’re a caregiver or patient evaluating whether to use Apria, this history is worth knowing. It’s fair to factor it into your decision. But it does not mean the company is fraudulent across the board or about to be shut down by regulators.
The Reputation Problem and What’s Behind the Reviews
Search Apria on Trustpilot or in CPAP-related forums on Reddit, and you’ll find a significant number of very unhappy customers. Common complaints include billing disputes, delays getting equipment or supplies, and poor customer service.
These complaints reflect real experiences. They’re not fabricated. And they may explain, at least partially, why a health system like Kaiser would choose to move its patients to a different vendor.
That said, a pattern of poor reviews does not automatically mean a company is failing or about to close. Plenty of businesses with serious customer service problems continue to operate for years. The reviews are a legitimate reason to be cautious — they are not evidence of imminent shutdown.
For context, Apria has operated for decades as one of the largest home medical equipment providers in the country, historically running hundreds of branches across all 50 states. Companies with that kind of footprint don’t disappear overnight over billing complaints.
How to Check If Apria Still Operates in Your Area
Apria’s website remains active. You can use the branch locator at apria.com/locations to find nearby branches. The contact page lists specific phone lines for different product categories — CPAP supplies, oxygen, enteral nutrition, non-invasive ventilation, and more — along with a main line at 888-492-7742.
If your insurer no longer contracts with Apria, you may still be able to use Apria out-of-network depending on your plan. Check with your insurer before assuming you have no options.
For broader business news and analysis on healthcare industry changes and corporate acquisitions, The Business Flick covers developments like these with practical context for professionals and decision-makers.
The Bottom Line
Apria Healthcare is not going out of business. It is not in bankruptcy. It has not shut down its operations.
What has happened is this: Owens & Minor acquired Apria in 2022, ending its life as a standalone public company. Kaiser Permanente is switching to AdaptHealth for home medical equipment starting December 2025. And Apria carries a history of billing settlements and a significant number of customer complaints.
Those are real developments worth understanding. But they are different from a shutdown, and it’s important not to confuse them.
If you’re a Kaiser patient, focus on managing your transition to AdaptHealth carefully and without gaps in care. If you’re a former shareholder, your Apria shares were bought out in cash. If you’re evaluating Apria as a provider, the compliance history and customer reviews give you a reasonable basis for asking questions before you commit.
The company is still operating. What you do with that information depends entirely on your situation.
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